SENIOR IT ASSISTANT (FAO- ECTAD/ SITA/25/04-130) (FOR INDONESIAN NATIONALITY ONLY)
Location :
FAO Project Office, 6th floor, Directorate of Animal Health, Building C,
Ministry of Agriculture, Ragunan, South Jakarta, INDONESIA
Application Deadline :
10-May-12
Type of Contract :
Other
Post Level :
Other
Languages Required :
English
Duration of Initial Contract :
3 months
Background
I. Organizational Context
Food and Agriculture Organization (FAO) is a United Nations agency which
provides technical assistance in Indonesia. One of our projects since
2006 provides support for the control of Avian Influenza, in cooperation
with national and regional Indonesian government livestock authorities.
Project activities are conducted in various locations nationwide.
Under the overall supervision of the FAO Representative, general
supervision of the project Chief Technical Advisor (CTA), and direct
supervision of the Operations Coordinator, in close coordination with
the FAO-R Information Resources Assistant, Operations Support Unit, and
appropriate Information Technology Division (KCT), Office for
Coordination and Decentralization (OCD) and Emergency Operations and
Rehabilitation Division (TCE) support staff, and in compliance with FAO
standards, guidelines and procedures, perform duties relating to support
and maintenance of Project Information Technology resources.
Duties and Responsibilities
II. Functions / Key Results Expected
IT Set-up and General Support
1. Provide first-level user support and documentation for the
Information, Communication and Technology (ICT) related services, e.g.,
Networks (WAN, LAN & WiFi), Servers, and PC hardware, software and
communication devices (blackberry, telephone, etc).
2. Install workstations, servers, and network infrastructure for FAO
staff and visitors at the Disease Control Centre Project office (DCC),
Regional Management Unit (RMU) and other Local Disease Control Centre
(LDCC).
3. Carry out IT-related tasks relating to the smooth functioning ICT
infrastructure of the DCC Project office, Central Management Unit (CMU),
RMU, and all LDCCs as necessary.
4. Perform the daily server checklist to ensure proper operation of the server and network.
5. Responsible for troubleshooting server problems and minimizing
downtime for the users by setting up automatic monitoring system.
6. Identify recurring problems, systemic problems or other factors impacting computer issues.
7. Maintain FAO standard backup system for mission-critical data.
Responsible for performing routine backups and restores of data and
properly storing backup media according to FAO standards.
8. Regularly reassess the IT configurations and settings on staff workstations to ensure that they meet FAO standards.
IT Solutions
9. Analyze communication / IT infrastructure and respond to technical or operational constraints as they arise.
10. Operate in close collaboration with CMU counterpart in order to
support IT system integration, capacity building, and knowledge
transfer.
11. Participate with appropriate Organizations and Ministries, e.g., IT
experts, Ministries of Agriculture and Information and Communication,
etc to develop and implement a nationwide surveillance information
management system.
12. Provide formal or informal IT training to overseas staff who have
varying degrees of technical proficiency. Training will be conducted on
software applications, Internet-based research, hardware and software
troubleshooting and the appropriate use of IT in the workplace.
13. Ensure that all IT related needs are met while adhering to FAO guidelines and policies.
14. Identify and secures local IT resources to meet Post’s needs.
Responsible for locating IT resources within country which may improve
the support and management systems at Post.
Supervision
15. Supervise Information Technology Assistant to assist the Program in
providing timely IT support to the LDCCs and to FAO project office in
the Ministry of Agriculture (MoA) building.
Inventory Management
16. Maintain the inventory of ICT related hardware and software in conjunction with the Operations Support Unit.
17. Conduct annual audit of IT assets.
18. Draft requests for purchases of hardware and software, according to FAO guidelines and procedures.
Other
19. Provide monthly reports regarding IT conditions and network usage to project manager.
20. Report monthly to project manager on status of IT services in each LDCC and DCC.
21. Liaise with support services either from FAOR, FAO HQ or external vendors.
22. Help with special events, conferences and assist in consolidating IT training needs, as
III. Impact of Results
The key results have an impact on the success of FAO ECTAD implementation in Indonesia.
Competencies
IV. Competencies
Demonstrates commitment to FAO vision, mission and values
Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
Contributes effectively to team work and team outcomes
Consistently approaches work with energy and a positive, constructive attitude.
Demonstrates openness to change and ability to manage complexities.
Ability to plan own work, manage conflicting priorities and work under pressure of tight and conflicting deadlines.
Ability to work without direct supervision
Demonstrates strong oral and written communication skills as well as interpersonal and public relation skills.
Required Skills and Experience
IV. Recruitment Qualifications
Education:
Bachelor’s degree in Information systems, Information Management or related discipline.
Preferably with Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE).
Experience:
3 years of relevant working experience, including development and
implementation of ICT strategies, management and supervision of ICT
services and teams, hardware and software platforms, telecommunications
facilities, knowledge of Windows-based packages/applications.
Language Requirements:
Very good English speaking and writing ability, fluent in Bahasa
Please be informed that all applications should be addressed to:
Operations Support Unit
Office of the FAO Representative in Indonesia 11th Floor Menara Thamrin Building
Jl. M. H. Thamrin Kav 3 Jakarta 10250
Email address: FAO-ID@fao.org
Fenny Nasution
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